Gulf Centre for Aviation Studies

ACI - Airport Human Resources Management

Maximise your most valuable asset - your people - by enhancing your HR strategies and leadership contribution. This course will help you learn how to create a high performance airport organisation by making your existing HR strategies more effective and developing the key leadership skills necessary to manage your airport’s future changes and challenges.

Instructor Led Virtual Training

Course Benefits

  • Gain a broad conceptual understanding of Human Resource Management (HRM) as a strategic activity
  • Understand the changing business environment and its impact on organisations and people
  • Understand how HRM contributes to the business strategy and organisational performance of airports
  • Learn about the strategic role of HR in a changing airport environment and its relevance to creating a high performance airport culture and ethos
  • Understand how senior managers, line managers and the HR function need to work together for success
  • Develop a clear understanding of current concepts in HRM such as employer branding, psychological contract, employee engagement, talent management, cultural change, diversity and mental toughness
  • Learn about best practices in performance management, attraction and recruitment, selection, development and training, motivation and retention, employee relations, leadership, organisational and individual change
  • Gain insights into the analysis of organisations, how organisations work and measuring HR success
  • Develop your skills in performance management, team working and communication

Who Should Attend

  • Senior Airport Managers
  • Departmental Managers
  • Organisation Development, Change and Business Process Specialists
  • Human Resources and Training Managers

Course Outline

This is a highly participative and interactive programme which uses relevant case studies from other airports. We tailor the exact content to the level of participants and the circumstances of the airport/airports concerned.

  • An overview of airport business strategy in a changing world
  • Approaches to HRM : role of line and HR
  • High performing teams
  • Performance management
  • Organisation design and assessment
  • Attracting staff, employer branding , recruitment and selection
  • Development, training, talent management, managing diversity
  • Engagement, communication, conversation skills
  • Reward and recognition
  • Organisation and individual change
  • Mental toughness and wellbeing

Course Prerequisite (s)

  • speak, read and write English.
  • Access to a Desktop computer or  Laptop or mobile, or tablet with web cam. (Using a Mobile is not recommended) 
  • Stable Internet connection
  • MS Team/CISCO Webex application on their device (instructions will be sent once you register for the course)
  • A valid email address