ACI - Global Safety Network Module 3 - Emergency Planning & Crisis Management
The course will introduce you to the international requirements of an emergency plan, how to manage the press and media in crucial situations, how to support victims and how to rebuild liability after an incident happens. The course will also focus on topics like aircraft hijacking and terrorism. The use of case studies (such as Swissair MD11, Manchester B737, Vienna A310, etc…) will be presented and discussed to give an important understanding of the circumstances such events have on the world. (Please note course fees indicated are for ACI Members/ACI World Business Partners. Please contact us for non-member pricing.)
Course Benefits
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Demonstrates the key role of emergency planning
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Offers tools and g• Hands-on team assignment depicting a real life crisis situation
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Guidance on the implementation of emergency plans and procedures
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Examines best practices in crisis management
Who Should Attend
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Airport safety supervisors
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Safety managers
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Staff involved in Customer Liaison, Airport Business Development, Account Management, Accident and Incident Investigation, Emergency Planning & Crisis Management and Corporate Communications.
Course Outline
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Introduction
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Aircraft accident case study
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The International Requirements of an Emergency Plan
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Crisis management
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Managing the media & victim support
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Rescue & firefighting service
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Aviation Terrorism and Aircraft Hijacking
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Airport liability
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Aircraft recovery
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Crisis Control Centers
Course Prerequisite (s)
speak, read and write English.