8 Day(s)

AED 6,990.00

Price info

Course prices are defined for 1 participant per course.
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(Inclusive of 5% VAT)

Availability

Course Provider: Wingsway

Passenger Ground Services – Virtual Instructor Led Session

02:00 PM to 06:00 PM (Friday & Saturday)

Got what it takes to be the face of one of the industry's most visible airport positions? You know what they say, "It's not about the destination. It's about the journey," and this begins at the airport, from check-in to the boarding gate to the airport concourse. Be part of somebody's journey, and upskill yourself to provide world-class services. This Passenger Ground Services Course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), and the IATA Passenger Service Conference Resolutions Manual (PSCRM).

Course Benefits

Understand how airlines and airports operate in relation to providing passenger services
Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how Computer Reservations and Departure Control Systems operate
Learn about the latest technological innovations in passenger services
Career Opportunities:
- Airlines
- Airports
- Airport Ground Handling Agents

Who Should Attend

Passenger Service Employees
Ground Handling Agents
Airport Operators – Employees providing passenger services
Anyone who wishes to start a career as a Passenger Service Agent

Course Outline

Introduction to Airport and Airline Ground Operations
Computer Reservations and Departure Control System Functions
Check-in Procedures for Passengers and their baggage (Airport and Off-site)
Conditions of Carriage, Boarding Procedures and Close-Out Meetings
Dangerous Goods Regulations
Managing Passenger Interactions
Aviation Security Requirements for Passenger and Baggage
Enhanced Passenger Facilitation
Future of the Industry

Course Prerequisite (s)

English language
Access to a Desktop computer or Laptop or mobile, or tablet with web cam. (Using a Mobile is not recommended)
Stable Internet connection
Cisco Webex application / MS Teams on their device (instructions will be sent once you register for the course)
A valid email address
Minimum Education Requirement: Grade 10, O-Level or equivalent

COURSE BEING DELIVERED IN PARTNERSHIP WITH WINGSWAY TRAINING INSTITUTE, DUBAI

Passenger-Ground-Services--Virtual-Instructor-Led-Session.pdf PDF - 223 KB